Quick FAQs

Frequently Asked Questions

What services do you provide?

We have two main services:
1. Complete Customization
2. Wholesale Blanks

Our Complete Customization service is designed for those wanting to design apparel completely from scratch. This is the service for a brand new idea, unique to your collection. Our Complete Customization service requires a Tech Pack (a document created by a professional that states all information necessary for the factory to create the original sample). This can be purchased by us for $180usd per design. Click HERE to start this process

Our Wholesale service is for those wanting to buy already made, blank apparel.

Which service is right for me?

This will depend on the type of apparel product you're hoping to order. If you are wanting to create a custom, exclusive and specific design, our Complete Customisation service is for you.

If you are wanting to purchase already made, blank pieces, this service is for you.

There is also the option of doing both! If you're still unsure, please contact us and we can assist as best we can.

What is the process and what are the costs involved?

The process for both services is slightly different, but quite similar. Please see below -

COMPLETE CUSTOMISATION PROCESS:
Stage 1: Tech Pack Creation - This includes all of the details needed to create the physical product. Fee of $180usd per design - We require a minimum order of 3 Tech Packs

Included in the Tech Pack is:
1. Artwork / Mockup - This will be sent to you
2. Fabric Sourcing and Recommendation - This will be sent to you
3. Measurements, Sizing and Grading - For office use
4. 1 x Revision

Stage 2: Sample Development - This is when we create the actual sample for you, with all final details. Fee of $100usd per design but reimbursed when bulk order is made*

Stage 3: Bulk Order - This is the final step and when your products are made in bulk

The Tech Pack can be developed based off inspiration images / reference samples.

Already have a Tech Pack?
Great! Once you send the Tech Pack to us, we will fill in any blanks and convert it to our own.
The fee for Tech Pack Conversion is $100usd. Please note 'DIY' Tech Packs are not accepted. The Tech Pack will only be accepted if made by a professional and up to industry standard.

Who will I be working with?

You will be working with one of our friendly, experienced Australian fashion designers. They will work with you directly through stages 1-3.

Can I order a sample without a Tech Pack?

Complete Customisation: No, you will need a Tech Pack first
Wholesale: Yes, please ask via the Contact Us page.

Delivery Times

Complete Customisation:

Tech Pack: Approx. 10 days per design*

Sample: Approx. 5 weeks*

Bulk Order: Approx 45* days (including shipping)*

Wholesale:

Approx 1 week from order finalisation.

How many companies have you worked with?

We have proudly worked with over 2,000 brands and counting. We can not specify the brands as we take client confidentiality very seriously, but there is a very high chance one of the pieces we made is sitting in your wardrobe.

What is the quality of your products like? 

Our company only creates apparel of high quality. We are not a 'fast-fashion' company and do not work with any materials that have not been tested. All of our pieces are made for practical use, and are designed and created to last. We pride ourselves on the quality of our products.

What is the MOQ (Minimum Order Quantity) on your products?

Our Minimum Order Quantity is very low on average, in comparison to other apparel manufacturers.

The MOQ does vary, depending on the design elements and the material chosen.

Our Complete Customization products MOQ is on average: 200 pieces
Our Wholesale products vary.

Where are you based?

We have 2 Head Offices, globally.

Our Management team is located in Sydney, Australia
Our Sales & Manufacturing team is located in Guangzhou, China

Are you an ethical and sustainable factory?

Yes, we are! We pride our company on our ethical and sustainable practices, and take our social and environmental responsibilities seriously.

We have certificates and audits which prove our company practices this.

What kind of products do you manufacture?

We manufacturer many products as we invest in the modern technology needed to do so.

Our Core Production Line caters for:
Activewear
Swimwear
Sportswear (Equestrian, Golfwear etc.)
Streetwear
Casual Wear

If the product you are seeking to have made is not on this list, still let us know as we can source the product for you.

What budget is needed to start a project?

This varies per project, and some cost more than others. Please see an estimate below:

Complete Customization: Minimum of $5,000.00usd
Wholesale: Minimum of $3,000.00usd

What does your unit price include?

Our price includes on both Complete Customization products:
1. The garment
2. Custom label with logo, size, material composition, washing instruction etc.
3. Zip Lock bag per piece with sizing sticker

If you have any other requests, like a custom swing tag, custom printed bag or promotional card, please let us now and we will give you a price

 

Do you still have a question?